A: It is a credit card designed to empower healthcare providers and veterinary clinics to collect payment in full for services provided without incurring additional fees to your practice.
We have an Express Approval process that provides your patient access to a revolving line of credit within a few minutes of approval.
A virtual card is emailed to approved applicants, so they can access their line of credit to get the healthcare they need, even when the need is quite urgent.
A: The SmartHealth PayCard™ sets itself apart by improving your business operations and patient experience:
A: Many reasons. Here are just a few:
A: The APR is 18%.
A: All approved applicants receive an interest rate of 18%.
A: Yes, the annual fee is $120. At no additional cost, the cardholder and their immediate family members receive $5,000 accident medical expense insurance, $5,000 accidental death insurance, and a prescription savings program with discounts up to 85% on medications.
A: A minimum monthly payment of $30 or 3% of the account balance, whichever is greater, is required.
A: When patients use their SmartHealth PayCard™ to pay for medical expenses, the provider receives payment immediately, just like accepting payment for a Mastercard®.
A: No, SmartHealth PayCard™ has no hidden fees for providers. Mastercard® fees still apply according to your merchant service agreement.
A: No. However, should you have a patient with a dispute as it relates to partial service or disputed treatment, you may be required to issue a credit to your patient's SmartHealth PayCard™ Mastercard®.
A: It’s simple! You just provide the applicant your customized URL (ending with your 8-character "Application Code") and have them complete the application themselves. It takes only a few minutes to complete the online application.
A: With our Express Approval process, applicants receive a response of approval or decline within minutes in most cases, upon submission of the online application. This can be done while they are still in the office, at point of care, or while meeting with your finance team. Please note applications are only accepted between 8am – 7pm CST, Monday through Friday. Any applications submitted outside of those hours will receive a declined response without impact to the applicant's credit score.
A: Once approved the cardholder can access their virtual card within minutes. A security code will be sent via text message to the cardholders' phone. This security code will need to be used in combination with the emailed link, in order to access their virtual card number, expiration date and CVV code.
You can accept the virtual payment following your "card not present" process, similar to when you are accepting a payment over the phone.
The cardholder has access to their entire allocated credit line minus the annual fee of $120 for medical expenses.
A: Yes, the virtual card will work for payment the same as any Mastercard®. You can accept the virtual card following your "card not present" process, similar to when you are accepting a payment over the phone.
A: Yes, just like you would be accepting a traditional credit card for payment. Please submit claims to their appropriate insurance company, if applicable, to determine if the deductible has been met and what out of pocket expenses can be anticipated. The cardholder can pay out of pocket medical expenses using their SmartHealth PayCard™ Mastercard®.
A: Here are several options:
A: Our account managers will setup your key personnel in our training platform to complete at their convenience.
A: If your patient is a cardholder, and account-related information is needed, please have them call our 24-hour customer service line: (866) 276-5606.
If your patient has general questions about cardholder benefits, please have them contact us at (833) PAY-SMART (833-729-7627).
If your patient is a cardholder, and needs information the SmartHealth Rx Prescription Savings Program, please have them call 877-643-2067.