Frequently Asked Questions About the SmartHealth PayCard

Q: What is the SmartHealth PayCard?

A: SmartHealth PayCard Mastercard is the first credit card dedicated solely to covering medical needs, offering consumers and self-insured employers unparalleled flexibility and efficiency in managing their healthcare expenses. The SmartHealth PayCard offers an independent financial solution, separate from regular health insurance.

Q: Why would I want a SmartHealth PayCard when I already have a credit card?

A: SmartHealth PayCard has lower rates and more flexible terms than most credit cards and its dedication to medical expenses allows for easier healthcare cost tracking, bookkeeping, and tax filing. The SmartHealth PayCard complements HSAs and offers discounts and provides additional benefits.

Q: How quickly do healthcare providers receive payment?

A: When you use your SmartHealth PayCard to pay for medical expenses, the provider receives payment immediately. You can track all transactions through your online account or mobile app. You will also see transactions on your monthly and annual statements.

Q: Do I need to keep receipts from transactions I make with the SmartHealth PayCard?

A: You do not need to keep receipts to manage your SmartHealth PayCard but you may have a need to keep receipts for your personal tax reporting.

Q: How will my insurance company know if my deductible has been met or if payments made have been applied towards my deductible?

A: Your medical provider will submit claims to your insurance to determine if your deductible has been met and what expense you are responsible for.

Q: How are payments made on the SmartHealth PayCard?

A: You are able to make payments to your SmartHealth PayCard account via your online account or mobile app, by calling the 24-hour customer helpline (866) 276-5606, or by sending in a check. You can also schedule automatic payments to eliminate the hassle of remembering to submit your payment every month.

Q: How do I apply?

A: It takes only minutes to complete the online application. Go to: www.SmartHealthPayCard.com and click on Apply Now.

Q: Will my credit score be affected?

A: When you apply for the SmartHealth PayCard, your credit report will be reviewed. To learn more about factors to consider when applying for or using a credit card, visit the website of the Consumer Financial Protection Bureau: http://www.consumerfinance.gov/learnmore

Q: How soon will I learn if I am approved?

A: You will receive an express response of approval or decline once you submit your application.

Q: What is the credit limit?

A: We offer a revolving credit limit of up to $15,000.

Q: What expenses can I cover with the SmartHealth PayCard?

A: Cardholders can pay for the medical-related expenses below:

  • Ambulance Services
  • Chiropractors
  • Debt, Marriage, Personal-Counseling Service
  • Dental and Medical Laboratories
  • Dental/Lab/Medical/Ophthalmic Hospital Equipment & Supplies
  • Dentists, Orthodontists
  • Dermatologists
  • Drugs, Druggists Sundries
  • Drug Stores, Pharmacies
  • Health Practitioners, Medical Services-not elsewhere classified
  • Hearing Aids-Sales, Service, Supply Stores
  • Hospitals
  • Insurance Premiums
  • Nursing and Personal Care Facilities
  • Opticians, Optical Goods, and Eyeglasses
  • Orthopedic Goods-Artificial Limb Stores
  • Osteopathic Physicians
  • Optometrists, Ophthalmologists
  • Podiatrists, Chiropodists

Q: How do I locate participating providers and pharmacies?

A: You can use your SmartHealth PayCard at any pharmacy or medical provider that accepts Mastercard.

Q: How do I check my account balance?

A: As a cardholder, you can log onto to your account or use the mobile app to review your balance and manage transactions. You can also call the 24-hour customer service line at (866) 276-5606 to receive your balance and transaction information.

Q: How do I report fraud on my credit card?

A: Cardholders enjoy fraud protection, ensuring that they are not responsible for any unauthorized charges on the account. Simply call the 24-hour customer service line at (866) 276-5606 to report fraudulent activity on your account.

Q: Who is SmartHealth PayCard?

A: SmartHealth PayCard LLC seeks to empower individuals and families with financial solutions and resources to simplify and improve healthcare. To this aim, HealthCare PayCard partnered with Mastercard to provide the SmartHealth Paycard, a financial cure for healthcare.

Q: Whom should I contact if I have more questions?

A: There's a lot of information available on smarthealthpaycard.com. However, if you have additional questions you can't find answers to, and are an existing cardholder, please call our 24-hour customer service line (866) 276-5606. If you are not yet a SmartHealth PayCard cardholder, please contact us at (833) PAY-SMART so we can help you.